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Feedback Analytics Software

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Feedback Analytics Software

Popular Feedback Analytics Software

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1-10 Employees
11-50 Employees
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101-500 Employees
500+ Employees
Price
$
$$
$$$
Features
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management

24 Review(s)

ChurnZero

ChurnZero is designed to elevate customer success by providing essential tools for engagement and retention. Although it contains basic customer management tools, it remains highly configurable to meet diverse business needs. ChurnZero equips your team with insights, analytics, and automation, resulting in exceptional customer experiences and long-term loyalty.

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21 Review(s)

SupportBee

SupportBee is an intuitive software that helps users streamline customer support with efficient email and ticket management. Although its reporting tools lack detail, the software offers a simple and flexible support solution. SupportBee is the perfect platform for small to medium-sized teams seeking enhanced collaboration and customer service.

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20 Review(s)

Vivantio

Vivantio provides highly flexible service management solutions designed to optimize support processes and streamline team workflows. While the initial setup can be somewhat complex and time-intensive, the software’s scalability and powerful tools make it a strong choice for organizations focused on improving customer service quality and operational efficiency. 

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20 Review(s)

Twilio Software

Twilio software is an engaging communications platform that provides programmable tools for calls, messaging, and other functions through its web service APIs. Although the user interface can be complex with its many features, it is well-suited for developers owing to its clear documentation and support.

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16 Review(s)

Mojo Helpdesk

Mojo Helpdesk is designed to streamline customer support and boost employee productivity. Although it might lack features for advanced services, the software is customizable with robust ticketing and versatile templates. Moreover, Mojo Helpdesk integrates seamlessly with various tools to centralize multiple tickets, helping teams boost their service operations efficiently.

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14 Review(s)

Simplify360

Simplify360 centralizes customer support with AI-driven tools for social, email, and chat, streamlining responses across channels. While setup can be complex for new users, its powerful automation and analytics capabilities make it a strong choice for businesses looking to enhance customer experience.

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13 Review(s)

LiveAgent

LiveAgent is a versatile help desk software designed to streamline customer communication across multiple channels, including email, live chat, and social media. While initial setup requires technical assistance, the extensive integration options and automated workflows enhance efficiency.

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13 Review(s)

Trengo

Trengo centralizes customer communication by unifying channels into a single inbox, helping teams streamline responses. Although initial setup requires technical assistance, its workflow automation and AI-powered tools support efficient workflows. Trengo is valuable for businesses aiming to manage multichannel interactions effectively.

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13 Review(s)

Sprinklr Service

Sprinklr Service is a digital-first customer service solution that integrates voice, digital, and social channels. AI enables smooth, channel-less interactions. While some users mention challenges with case tracking, the platform is widely praised for its intuitive interface and navigation, which enhance the overall user experience.

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11 Review(s)

Gladly Software

Gladly software empowers B2C companies to prioritize meaningful, ongoing conversations with customers. While users seek improved logout controls to manage remote team adherence, the software unifies all interactions for easier tracking. Gladly software enables seamless engagement across channels, enhancing agent empowerment and fostering customer loyalty through positive experiences.

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11 Review(s)

Easiware

Easiware is designed to simplify service operations with intuitive and customizable tools. While its robust analytics and automation capabilities are a strength, its limited scalability for larger enterprises can be a drawback. Overall, Easiware supports meaningful customer satisfaction through centralized request handling and contextual insights.

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9 Review(s)

Creovai

Creovai offers a conversation intelligence solution that delivers real-time guidance and actionable insights following customer interactions. This allows contact center leaders to understand the factors influencing experiences and make informed decisions for continuous improvement. However, some users note that the AI's word detection accuracy is less optimal.

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9 Review(s)

Textline

Textline offers straightforward SMS-based customer support that helps teams manage and respond to inquiries efficiently. While it requires some setup for team workflows, its clean interface and essential integrations make it a reliable tool for enhancing customer communication.

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6 Review(s)

Aptean Respond

Aptean Respond offers a complaint management solution that captures customer needs across touchpoints, offering self-service options for tracking complaints. It streamlines resolution to enhance satisfaction and improve customer relations. Although its customization can be complex and challenging for new users, its advanced infrastructure and robust features prove highly beneficial.

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2 Review(s)

Remetrex PQ

Remetrex PQ helps businesses efficiently manage complaints, track issues, and ensure compliance. It streamlines workflows, drives continuous improvement, and enhances productivity. While the initial setup requires technical assistance, its robust features make Remetrex PQ a valuable tool for handling customer service concerns effectively.

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0 Review(s)

Aircall Software

Aircall software offers a cloud-based phone system designed for teams to enhance customer support and collaboration. While some users may find the initial setup complex, its robust features and integrations deliver significant value for businesses seeking effective communication solutions. Further, users laud Aircall software for its seamless integrations.

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0 Review(s)

InMoment

InMoment empowers businesses with actionable insights to boost customer and employee experiences. Although its custom reports require support requests, managers and reps receive real-time alerts to address issues. Its AI-driven analytics, feedback tools, and predictive insights help organizations boost satisfaction, improve decision-making, and create meaningful connections with customers.

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0 Review(s)

NLX AI

NLX AI empowers businesses to create seamless customer interactions across platforms. While the initial setup may be challenging for users unfamiliar with conversational AI, it improves accuracy, ensuring a smoother experience. Its intuitive interface and dynamic features make it ideal for companies aiming to elevate customer engagement effortlessly.

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0 Review(s)

Uniphore

Uniphore transforms conversations with AI to deliver smarter, more engaging customer experiences. While some users report limited visibility in analytics, the platform still offers proactive roadmaps aligned with business goals. It’s built for innovative teams aiming to elevate customer journeys and drive meaningful business impact with confidence.

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View more Products

Popular Feedback Analytics Software

Filters

Industry
Accident and Health Contingency
Accounting
Accounting Firms
Advertising
Analytics
Architecture
Audit
Auto Dealership
Automation
Aviation
Bank Accounting
Banking
Benefits Administration
Bidding
Billing and Invoice
Brand Management
Budgeting
Building Information Modelling
Campaign
Cargo and Stock
Casualty
Channel Management
Commercial
Commercial Real Estate
Compliance
Construction
Consultants
Content Marketing
Contract
Contractors
Cross-Platform
CRM
Crime and Fidelity
Customer Engagement
Customer Service
Custom Product
Cyber
Debt Collection
Digital Signage
Django
E-learning
Ecommerce CRM
Education
Electricity
Email Marketing
Employee Health
Engineering
Estimation
Expense Report
Finance
Financial Reporting
Financial Risks
Flutter
Full Stack
Graphic Design
Group Life
Healthcare
Higher Education
Hospitality
Hotel Accounting
Housing
Human Resources
IT
Insurance
Kotlin
Lead Generation
Lead Management
Lease Management
Legal
Legal Accounting
Manufacturing
Marketing
Merger and Acquisition
Mobile Phone
MRM
Motor Fleet
Nonprofit
Online Property
Pharmaceutical
PHP
Professional Indemnity
Property
Public Sector
Python
React Native
Real Estate
Real Estate Mortgage
Recruitment
Rental Property
Restaurant Accounting
Retail
Risk
SaaS
Sales Acceleration
Sales Enablement
Sales Engagement
Sales Force Automation
Sales Mapping
Sales Tax
Sales Tracking
SEO
Service Dispatch
Shopify
Small Business
Social Media
Swift
Talent Management
Terrorism and Political Violence
Trade and Credit
Trucking Accounting
Utility
Wealth Management
Web
Website
WordPress
Workforce Management
Company Size
1-10 Employees
11-50 Employees
51-100 Employees
101-500 Employees
500+ Employees
Price
$
$$
$$$
Features
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management