Social Customer Service Software
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Cayzu Help Desk
Cayzu software simplifies customer support with an intuitive ticketing system, multi-channel integration, and automated workflows. While setup requires some configuration, its robust features and affordable plans make it a practical choice for small to mid-sized teams managing customer service.
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ChurnZero
ChurnZero is designed to elevate customer success by providing essential tools for engagement and retention. Although it contains basic customer management tools, it remains highly configurable to meet diverse business needs. ChurnZero equips your team with insights, analytics, and automation, resulting in exceptional customer experiences and long-term loyalty.
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Creovai
Creovai offers a conversation intelligence solution that delivers real-time guidance and actionable insights following customer interactions. This allows contact center leaders to understand the factors influencing experiences and make informed decisions for continuous improvement. However, some users note that the AI's word detection accuracy is less optimal.
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Gladly Software
Gladly software empowers B2C companies to prioritize meaningful, ongoing conversations with customers. While users seek improved logout controls to manage remote team adherence, the software unifies all interactions for easier tracking. Gladly software enables seamless engagement across channels, enhancing agent empowerment and fostering customer loyalty through positive experiences.
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Aircall Software
Aircall software offers a cloud-based phone system designed for teams to enhance customer support and collaboration. While some users may find the initial setup complex, its robust features and integrations deliver significant value for businesses seeking effective communication solutions. Further, users laud Aircall software for its seamless integrations.
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LiveAgent
LiveAgent is a versatile help desk software designed to streamline customer communication across multiple channels, including email, live chat, and social media. While initial setup requires technical assistance, the extensive integration options and automated workflows enhance efficiency.
Popular Social Customer Service Software
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Cayzu Help Desk
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ChurnZero
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Creovai
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Gladly Software
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Aircall Software
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LiveAgent
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