Social Customer Service Software

Aircall provides a reliable, user-friendly communication platform for sales and support teams. The software integrates with major CRMs and essential business tools. While a simpler exit process could enhance conference call management, Aircall offers a quick setup and intuitive interface. Moreover, Aircall supports AI tools to eliminate several manual tasks.

ChurnZero is designed to elevate customer success by providing essential tools for engagement and retention. Although it contains basic customer management tools, it remains highly configurable to meet diverse business needs. ChurnZero equips your team with insights, analytics, and automation, resulting in exceptional customer experiences and long-term loyalty.

Cayzu software simplifies customer support with an intuitive ticketing system, multi-channel integration, and automated workflows. While setup requires some configuration, its robust features and affordable plans make it a practical choice for small to mid-sized teams managing customer service.

Tawk.to is a free live chat software that enables real-time communication with website visitors. It offers visitor monitoring, AI-powered automated replies, and multi-channel management. While removing the "Powered by Tawk.to" branding requires a paid plan, its core features are free and provide value for businesses without committing to a subscription.

Mojo Helpdesk is designed to streamline customer support and boost employee productivity. Although it might lack features for advanced services, the software is customizable with robust ticketing and versatile templates. Moreover, Mojo Helpdesk integrates seamlessly with various tools to centralize multiple tickets, helping teams boost their service operations efficiently.

Simplify360 centralizes customer support with AI-driven tools for social, email, and chat, streamlining responses across channels. While setup can be complex for new users, its powerful automation and analytics capabilities make it a strong choice for businesses looking to enhance customer experience.

LiveAgent is a versatile help desk software designed to streamline customer communication across multiple channels, including email, live chat, and social media. While initial setup requires technical assistance, the extensive integration options and automated workflows enhance efficiency.

Sprinklr Service is a digital-first customer service solution that integrates voice, digital, and social channels. AI enables smooth, channel-less interactions. While some users mention challenges with case tracking, the platform is widely praised for its intuitive interface and navigation, which enhance the overall user experience.

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Customer experience isn’t broken—it’s

Easiware is designed to simplify service operations with intuitive and customizable tools. While its robust analytics and automation capabilities are a strength, its limited scalability for larger enterprises can be a drawback. Overall, Easiware supports meaningful customer satisfaction through centralized request handling and contextual insights​.

Front is a customer operations platform that centralizes communication across email, SMS, and social channels. While some features like automation and search need refinement, it offers powerful shared inboxes, collaboration tools, and CRM-like insights that help teams improve responsiveness and stay organized.

Kommunicate helps businesses automate routine customer support with artificial intelligence (AI)‑driven chatbots, live chat, and real‑time integrations across channels. Although setup can require some effort, its dynamic language translation and seamless human handover ensure faster, more contextual resolutions.

Creovai offers a conversation intelligence solution that delivers real-time guidance and actionable insights following customer interactions. This allows contact center leaders to understand the factors influencing experiences and make informed decisions for continuous improvement. However, some users note that the AI's word detection accuracy is less optimal.

Faveo Helpdesk unifies support emails, chats, and social media into one smart dashboard. With automated workflows and AI-generated responses, teams resolve issues more efficiently. It may feel feature-heavy at first, but its flexible workflows and centralized ticket system make it a smart choice for teams looking for faster resolutions.

Moveo.AI creates secure, autonomous AI agents specifically for financial services, automating complex workflows from debt collection to product adoption campaigns. Though focused primarily on financial institutions, its proprietary LLMs ensure compliance and personalization at a scale. This makes it ideal for banks wanting to turn customer interactions into revenue opportunities.

CoSupport AI helps teams scale support without scaling headcount. Its automation reduces tickets and boosts agent productivity. While initial setup may require some alignment, its flexibility pays off quickly. It's a smart pick for businesses ready to streamline operations without compromising on accuracy or customer experience.

Vision HelpDesk helps businesses manage customer support and service requests from multiple channels in one place. While its forums page is difficult to navigate, its ticketing system, SLA tracking, and multi-brand support make it a practical choice. A 30-day free trial is also available to explore its features firsthand.

Higher Logic helps organizations boost member engagement through smart automation and online communities. It enables users to create personalized campaigns, launch behavior-based journeys, and access real-time insights. While some advanced features may have limits, it offers lasting value and efficiency for associations, nonprofits, and customer-focused teams aiming to connect meaningfully.

REVE Chat is a customer engagement platform that supports live chat, video chat, co-browsing, and chatbots to assist businesses in real-time. While it may require training for initial setup, REVE Chat offers multi-channel support and robust tools that help improve customer service and boost conversions.

Eckoh offers secure customer engagement solutions, helping enterprises protect sensitive data across voice and digital channels while ensuring payment card industry data security standards (PCI DSS) compliance. Despite occasional complexity during initial setup, its system-agnostic tools, real-time data masking, and hybrid contact center expertise make Eckoh a reliable partner for

Whispir brings all multi-channel communications into one place, offering intuitive tools to create, automate, and deliver messages through SMS, email, voice, WhatsApp, and social media. While it does not adapt templates to country-specific information, its drag-and-drop builder, automated workflows, and real-time analytics make it easy to deliver responsive and targeted

Govivace is a leading provider of AI-driven speech analytics and conversational AI solutions, revolutionizing customer experience (CX). Their flagship VIVI platform, an omnichannel voicebot and chatbot, delivers seamless, natural voice and text interactions, handling tasks like customer support, sales, and appointment bookings. Powered by advanced natural language processing (NLP) and

Quiq is a customer service messaging platform that enables businesses to connect with customers through SMS, web chat, and social channels. While it doesn’t natively integrate with some telephony systems, requiring custom setups, it still offers efficient multi-channel communication for better support outcomes.

SemanticForce tracks sentiment, conversations, feedback, and risks within a single smart platform. While juggling multichannel data can be overwhelming, the ecosystem simplifies it with real-time AI insights across all digital channels, from news, forums to social media and influencers.