Medical Scheduling Software Reviews, Features, Pricing & Comparison

athenahealth EHR Software

athenahealth ehr software is a leading provider of cloud-based and on-premise healthcare solutions for medical groups and health systems nationwide. Their vision is to create a thriving ecosystem that.. Read more

92 Reviews

eClinicalWorks EMR Software

eClinicalWorks EMR Software is an award-winning vendor offering integrated EHR, Practice Management, Population Health, and Revenue Cycle Management solutions and services to more than 130,000 physici.. Read more

83 Reviews

PrognoCIS EMR Software

PrognoCIS EMR Software, set up in the early 2000s, is a healthcare company that is suitable for all sizes of practices and hospitals. It offers integrated modules for EHR, practice management, and pat.. Read more

64 Reviews

EpicCare EMR software

Epic Systems Corporation, or Epic EMR Software, has been in the market since 1979 and employees around 10,000 personnel. Headquartered in Verona, Wisconsin, Epic has ranked in numerous accolades and a.. Read more

62 Reviews

AdvancedMD EHR Software

AdvancedMD EHR software suite for independent practices. Founded in 1999 and based in South Jordan, Utah, the vendor serves an expansive national footprint of more than 22,500 practitioners across 8,0.. Read more

62 Reviews

Cerner EMR Software

Cerner EMR Software is the leading US supplier of health care information technology, offering a unified suite of digital solutions that streamline clinical and administrative workflows of large healt.. Read more

58 Reviews

Allscripts EMR Software

Allscripts EMR Software has been in business for the past 30 years with presence across four countries; US, UK, Canada, and Australia. Over time, the company has transitioned from a core electronic pr.. Read more

56 Reviews

Amazing Charts EMR Software

Amazing Charts, a leading developer of Electronic Health Record, Practice Management, and Medical Billing Systems for outpatient practices, was founded in 2001 by a practicing family physician. In 201.. Read more

55 Reviews

DrChrono EHR Software

DrChrono’s All-in-One integrated electronic health record and medical billing software aims to modernize patient care and optimize practice efficiency. The EHR software is apt for practices of all siz.. Read more

52 Reviews

ChartLogic EHR Software

ChartLogic, a subsidiary of Medsphere Systems Corporation, has been in the market since 1994. It is headquartered in Salt Lake City, Utah. The vendor provides an ambulatory electronic health record sy.. Read more

52 Reviews

Greenway Health EHR Software

Health IT company Greenway Health EHR Software has been in this space for the past 30 years. It offers several options when it comes to electronic medical records (EMR) such as Intergy, Prime Suite, a.. Read more

50 Reviews

Practice Fusion EHR Software

Practice Fusion EHR Software, an Allscripts company, founded in 2005 is the #1 cloud-based ambulatory electronic health record platform in the United States. It has a partnership with some of the lead.. Read more

49 Reviews

Kareo EHR Software

Kareo EHR Software was founded in 2004 and has been in business for over 13 years. The solution is purpose-built to cater to the unique needs of independent small practices, avoiding the standard comp.. Read more

46 Reviews

Insight EMR and Billing by Clinicient Software

Clinicient provides an EHR system that is specially designed for outpatient rehab. It covers a wide range of necessary features ranging from registering your patients to managing their billing. Cli.. Read more

41 Reviews

ChiroTouch Chiropractic EMR Software

ChiroTouch is an Electronic Health Record (EHR) company established in 1999. It is designed to facilitate small and medium-sized practices. The system is fully integrated with a seamless medical bil.. Read more

41 Reviews

Buyers Guide

Last updated: November 27, 2020

Medical Scheduling Software

Buyer’s Guide for Medical Scheduling Software

A regular workday in a physician's life involves a number of challenges demanding immediate attention, amidst all that, it is very likely that they forget about or miss an appointment. There has been a huge improvement in this regard ever since the introduction of digitized patient scheduling EHR system. These systems are specially designed to take the burden off a clinician's busy schedule by eliminating the hassle of double-confirmation calls, no-shows and last-minute rescheduling calls. With its main goal being maximization of patient visits and reduction of missed/no-show appointments, the scheduling system has the tools to check for follow-ups on its own and automates the whole process by gathering essential data from the patient’s file including information regarding demographics, billing and insurance information, preferred time slots for the appointment, or their primary complaints.

Some of the advanced Patient Scheduling Systems provide additional services such as automated texts, calls, and emails by integrating with the Electronic Health Records (EHR) Software. Reminder notifications can be sent through these integrated features.

Today, the patient scheduling software category has a range of complex and robust tools to offer, for a seemingly simple task. Most EHR solutions incorporate functionality for medical appointment functionality, varying in types of medical specialty and practice sizes which makes for a very wide plane of choice when any medical professional sets out to buy an appointment scheduling software.

This guide aims to help buyers comprehend the medical scheduling software market and identify the right questions to ask when shopping for a medical scheduling software.

Common features of a Medical Scheduling Software

Appointment Management

Patients are offered the facility to customize their appointment slots according to their schedules through the Patient Scheduling EMR Sofware. The slots can be booked and arranged on different criteria such as a first-come-first-serve basis.


Communication tools

The tools to communicate through the software for appointment scheduling, confirmations, cancellations and reminders without not having to book appointments in-person to make the staff workflow easier and reduce the hassle for patients significantly.

Patient Visit Management

The duration the visit of every patient can be tracked and recorded for the visit to be broken down into various operations for multiple reasons such as to add value to the visits in every step and also for time tracking to help in billing.

Other important features and offerings to consider

Based on private practice patient scheduling needs, having these tools in your scheduling tool can add great benefits to the sum:


Scheduling tools that office staff and clients can use with little to no training required.

Ease of setup

Look for cloud-based models and helpful implementation options.


Go for cost-effective software (some offer a free version) for smaller practices.

Patient portal

To provide patients access to their own appointment and medical data.

Greenway Health

Appointment reminders

Many medical scheduling software offer automated email or text reminders.

Patient records

Includes integration with electronic health records (EHR) and medical records.

Billing and claims management

To enable the office to determine billing codes and costs for client and insurance-provider billing.

HIPAA Compliance

Compliant with federal health information and privacy laws.

Buyer Categories

An important step before you can evaluate systems is to identify what buyer category you fall into as many buyers skip this part and end up with a software that does not fit their requirements causing them much distress and loss of resources. About 90 percent of medical scheduling software buyers fall into one of these categories:

Single-service buyers: Buyers that are looking for a straightforward solution without lots of bells and whistles, but something robust enough to support their primary needs.

Integrated service buyers: Buyers that work under practices looking for appointment functionality integrated with EMR and/or billing modules. We are hearing from lots of these buyers due to the HITECH Act requiring most physician practices to adopt EMRs.

Cost-conscious buyers: Buyers that have the most basic needs and are typically looking for an affordable option. They may be open to a Web-based system, but due to their budget, they will likely implement an on-premise system.

Multi-location buyers: Buyers that work for practices who need access to data to schedule it from multiple locations, including satellite offices, hospitals or home. They often prefer Web-based deployment due to ease of implementation and sharing of data.

Importance and benefits of Patient Scheduling Software

On average, missed appointments cost the healthcare in the U.S. an estimate of $150 Billion annually. A physician can lose up to $200 for any open or unused time slot. An average healthcare provider in America has a 5-30% no-show rate. Nearly 20% of patients reported changing providers due to long wait times, 30% of patient respondents in one survey said they have left a medical appointment because the wait time was getting too long. Healthcare scheduling software can help patients feel heard and cared about in a way that contributes to value-based care. However, a computerized solution cannot anticipate every possible scheduling disruption however it can help you avoid leaving any money on the table, given the added pressures that come from rising patient out-of-pocket costs and declining Medicare reimbursement rates.

Computerized scheduling is increasingly playing an important role in patient care, especially with new expectations and technologies that impact the appointment-making process. The wrong patient scheduling system can drive down patient satisfaction, adversely influence staff confidence and result in lost chances to build revenue and develop your business. The inability to effectively deal with appointment cancellations and no-shows, automatically tracking appointments or improving doctor accessibility can accomplish more than disrupt day-to-day workflows; As a major aspect of practice management or integrated EHR arrangement, it’s crucial to identify the right medical scheduling software for your practice. Some major benefits include:

  • Better patient experience
  • Reduced no-show rates
  • Better patient-physician relationship
  • Optimized workflows
  • Increase in revenue
  • Better communication with patients
  • Reduced waiting times
  • Data security