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Customer Service Automation Software

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Customer Service Software
Customer Service Automation Software

Popular Customer Service Automation Software

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Industry
Accident and Health Contingency
Accounting
Accounting Firms
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Architecture
Audit
Auto Dealership
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Banking
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Contractors
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Flutter
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React Native
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Shopify
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Swift
Talent Management
Terrorism and Political Violence
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Utility
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Web
Website
WordPress
Workforce Management
Provider Size
1-10 Employees
11-50 Employees
51-100 Employees
101-500 Employees
500+ Employees
Price
$
$$
$$$
Features
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management

22 Review(s)

Podium Software

Podium software is designed to enhance customer interactions in your business. Although there are slight chances of occasional service interruptions, the setup and onboarding are easy. This software helps improve customer relationships, gather reviews, and increase online visibility, offering an all-in-one solution for communication, marketing, and customer feedback.

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20 Review(s)

Vivantio

Vivantio provides highly flexible service management solutions designed to optimize support processes and streamline team workflows. While the initial setup can be somewhat complex and time-intensive, the software’s scalability and powerful tools make it a strong choice for organizations focused on improving customer service quality and operational efficiency. 

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20 Review(s)

Gorgias

Gorgias is a distinctive customer service solution designed for e-commerce, facilitating seamless support at every growth stage. While it faces criticism for duplicating Google's spam markings and lacking independent controls, users value its robust automation and macro features, showcasing its strong potential for efficiency.

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16 Review(s)

Tidio

Tidio software combines live chat, chatbots, and email tools to support small businesses in customer engagement. It’s user-friendly and enhances response speed through automation, though limited customization options may restrict flexibility for some. Overall, it offers effective, straightforward support solutions.

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15 Review(s)

Zingtree 

Zingtree software streamlines customer service and team workflows with its easy-to-build decision trees and interactive features. Although the server can cause delays during heavy traffic, the knowledge base support remains excellent. Zingtree software is a flexible platform that helps teams efficiently tackle issues and reduces troubleshooting time for smooth operations.

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14 Review(s)

Simplify360

Simplify360 centralizes customer support with AI-driven tools for social, email, and chat, streamlining responses across channels. While setup can be complex for new users, its powerful automation and analytics capabilities make it a strong choice for businesses looking to enhance customer experience.

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13 Review(s)

Birdeye

Birdeye software streamlines customer experience management by gathering reviews, monitoring online feedback, and facilitating direct customer interactions. Though it requires initial setup, its tools significantly help businesses enhance visibility, address issues quickly, and boost customer satisfaction.

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13 Review(s)

LiveAgent

LiveAgent is a versatile help desk software designed to streamline customer communication across multiple channels, including email, live chat, and social media. While initial setup requires technical assistance, the extensive integration options and automated workflows enhance efficiency.

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13 Review(s)

Trengo

Trengo centralizes customer communication by unifying channels into a single inbox, helping teams streamline responses. Although initial setup requires technical assistance, its workflow automation and AI-powered tools support efficient workflows. Trengo is valuable for businesses aiming to manage multichannel interactions effectively.

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13 Review(s)

Drift Software

Drift enables businesses to connect with website visitors through real-time messaging, streamlining communication and improving customer service. While it may require an adjustment period for teams new to live chat, its ability to engage customers quickly and personally makes it a valuable tool for driving sales and support.

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13 Review(s)

Sprinklr Service

Sprinklr Service is a digital-first customer service solution that integrates voice, digital, and social channels. AI enables smooth, channel-less interactions. While some users mention challenges with case tracking, the platform is widely praised for its intuitive interface and navigation, which enhance the overall user experience.

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11 Review(s)

Easiware

Easiware is designed to simplify service operations with intuitive and customizable tools. While its robust analytics and automation capabilities are a strength, its limited scalability for larger enterprises can be a drawback. Overall, Easiware supports meaningful customer satisfaction through centralized request handling and contextual insights.

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11 Review(s)

Dixa

Dixa provides a customer experience platform designed for consumer brands, converting customer service into a growth engine. Utilizing AI, customer data, and smooth integration enhances revenue and loyalty. However, customers have expressed concerns about the lengthy notice period required for contract termination.

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10 Review(s)

Gleen AI

Gleen AI enhances customer service by automating support with GPT-4-powered responses, offering accurate answers and completing customer tasks. While setup requires detailed data collection, its precision in addressing complex queries makes it a strong choice for businesses seeking efficient, scalable support.

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10 Review(s)

LiveHelpNow

LiveHelpNow offers tools to engage customers, track interactions, and streamline support processes. While it excels in real-time customer communication, its reporting features could be more advanced. Overall, it’s a solid solution for businesses seeking effective, customer-focused support.

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10 Review(s)

Helpwise

Helpwise software by SaaS Labs empowers teams with easy collaboration and fast response times. Despite occasional loading issues, it streamlines shared inbox management and ensures efficient team collaboration. It is trusted by growing organizations and integrates effortlessly with CRM, enhances communication, and offers top-of-the-line support for an intuitive, efficient experience.

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10 Review(s)

Cloodot

Cloodot simplifies customer communication with its all-in-one platform. While it lacks video chat, its multi-channel chat management system streamlines all customer interactions seamlessly. Cloodot brings a user-friendly interface, customizable templates, and collaborative access to boost team efficiency. Experience faster responses and better customer satisfaction, all in one place.

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5 Review(s)

S1 Gateway

S1 Gateway transforms customer communication with a powerful AI-driven platform. While the interface lacks visual appeal, it excels as a robust AI and e-learning platform, ensuring seamless interactions and improved efficiency. Unlock the potential of automated messaging to enhance your customer relationships and business operations today.

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4 Review(s)

Aprimo

Aprimo software provides a unified system for managing digital assets and content workflows, helping teams streamline collaboration, improve resource allocation, and ensure brand consistency. While initial setup is time-consuming, Aprimo’s tools support efficient, compliant content management throughout the full lifecycle.

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0 Review(s)

Aircall Software

Aircall software offers a cloud-based phone system designed for teams to enhance customer support and collaboration. While some users may find the initial setup complex, its robust features and integrations deliver significant value for businesses seeking effective communication solutions. Further, users laud Aircall software for its seamless integrations.

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View more Products

Popular Customer Service Automation Software

Filters

Industry
Accident and Health Contingency
Accounting
Accounting Firms
Advertising
Analytics
Architecture
Audit
Auto Dealership
Automation
Aviation
Bank Accounting
Banking
Benefits Administration
Bidding
Billing and Invoice
Brand Management
Budgeting
Building Information Modelling
Campaign
Cargo and Stock
Casualty
Channel Management
Commercial
Commercial Real Estate
Compliance
Construction
Consultants
Content Marketing
Contract
Contractors
Cross-Platform
CRM
Crime and Fidelity
Customer Engagement
Customer Service
Custom Product
Cyber
Debt Collection
Digital Signage
Django
E-learning
Ecommerce CRM
Education
Electricity
Email Marketing
Employee Health
Engineering
Estimation
Expense Report
Finance
Financial Reporting
Financial Risks
Flutter
Full Stack
Graphic Design
Group Life
Healthcare
Higher Education
Hospitality
Hotel Accounting
Housing
Human Resources
IT
Insurance
Kotlin
Lead Generation
Lead Management
Lease Management
Legal
Legal Accounting
Manufacturing
Marketing
Merger and Acquisition
Mobile Phone
MRM
Motor Fleet
Nonprofit
Online Property
Pharmaceutical
PHP
Professional Indemnity
Property
Public Sector
Python
React Native
Real Estate
Real Estate Mortgage
Recruitment
Rental Property
Restaurant Accounting
Retail
Risk
SaaS
Sales Acceleration
Sales Enablement
Sales Engagement
Sales Force Automation
Sales Mapping
Sales Tax
Sales Tracking
SEO
Service Dispatch
Shopify
Small Business
Social Media
Swift
Talent Management
Terrorism and Political Violence
Trade and Credit
Trucking Accounting
Utility
Wealth Management
Web
Website
WordPress
Workforce Management
Provider Size
1-10 Employees
11-50 Employees
51-100 Employees
101-500 Employees
500+ Employees
Price
$
$$
$$$
Features
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management