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Digital Customer Service Platforms

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Digital Customer Service Platforms

Popular Digital Customer Service Platforms

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Website
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Provider Size
1-10 Employees
11-50 Employees
51-100 Employees
101-500 Employees
500+ Employees
Price
$
$$
$$$
Features
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management

20 Review(s)

Vivantio

Vivantio provides highly flexible service management solutions designed to optimize support processes and streamline team workflows. While the initial setup can be somewhat complex and time-intensive, the software’s scalability and powerful tools make it a strong choice for organizations focused on improving customer service quality and operational efficiency. 

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18 Review(s)

Cayzu Help Desk

Cayzu software simplifies customer support with an intuitive ticketing system, multi-channel integration, and automated workflows. While setup requires some configuration, its robust features and affordable plans make it a practical choice for small to mid-sized teams managing customer service.

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16 Review(s)

RingCentral Contact Center

RingCentral Contact Center helps businesses improve customer engagement with advanced, AI-enabled communication tools. Although its finance tools might respond slowly, it provides reliable engagement and outbound services. RingCentral Contact Center brings omnichannel support, team collaboration features, and seamless integrations to elevate customer service for businesses. 

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16 Review(s)

Tidio

Tidio software combines live chat, chatbots, and email tools to support small businesses in customer engagement. It’s user-friendly and enhances response speed through automation, though limited customization options may restrict flexibility for some. Overall, it offers effective, straightforward support solutions.

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16 Review(s)

Mojo Helpdesk

Mojo Helpdesk is designed to streamline customer support and boost employee productivity. Although it might lack features for advanced services, the software is customizable with robust ticketing and versatile templates. Moreover, Mojo Helpdesk integrates seamlessly with various tools to centralize multiple tickets, helping teams boost their service operations efficiently.

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14 Review(s)

Freshcaller

Freshcaller delivers a tailored voice platform aimed at reducing missed calls, lowering wait times, and ensuring reliable support. It enhances customer experiences with a simple set-up and advanced voice AI.  However, users suggest that more detailed documentation would be beneficial. Meanwhile, the automation features are widely appreciated.

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14 Review(s)

Simplify360

Simplify360 centralizes customer support with AI-driven tools for social, email, and chat, streamlining responses across channels. While setup can be complex for new users, its powerful automation and analytics capabilities make it a strong choice for businesses looking to enhance customer experience.

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13 Review(s)

Birdeye

Birdeye software streamlines customer experience management by gathering reviews, monitoring online feedback, and facilitating direct customer interactions. Though it requires initial setup, its tools significantly help businesses enhance visibility, address issues quickly, and boost customer satisfaction.

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13 Review(s)

Trengo

Trengo centralizes customer communication by unifying channels into a single inbox, helping teams streamline responses. Although initial setup requires technical assistance, its workflow automation and AI-powered tools support efficient workflows. Trengo is valuable for businesses aiming to manage multichannel interactions effectively.

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13 Review(s)

Drift Software

Drift enables businesses to connect with website visitors through real-time messaging, streamlining communication and improving customer service. While it may require an adjustment period for teams new to live chat, its ability to engage customers quickly and personally makes it a valuable tool for driving sales and support.

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11 Review(s)

Easiware

Easiware is designed to simplify service operations with intuitive and customizable tools. While its robust analytics and automation capabilities are a strength, its limited scalability for larger enterprises can be a drawback. Overall, Easiware supports meaningful customer satisfaction through centralized request handling and contextual insights.

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10 Review(s)

Gleen AI

Gleen AI enhances customer service by automating support with GPT-4-powered responses, offering accurate answers and completing customer tasks. While setup requires detailed data collection, its precision in addressing complex queries makes it a strong choice for businesses seeking efficient, scalable support.

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10 Review(s)

LiveHelpNow

LiveHelpNow offers tools to engage customers, track interactions, and streamline support processes. While it excels in real-time customer communication, its reporting features could be more advanced. Overall, it’s a solid solution for businesses seeking effective, customer-focused support.

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10 Review(s)

Helpwise

Helpwise software by SaaS Labs empowers teams with easy collaboration and fast response times. Despite occasional loading issues, it streamlines shared inbox management and ensures efficient team collaboration. It is trusted by growing organizations and integrates effortlessly with CRM, enhances communication, and offers top-of-the-line support for an intuitive, efficient experience.

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10 Review(s)

Cloodot

Cloodot simplifies customer communication with its all-in-one platform. While it lacks video chat, its multi-channel chat management system streamlines all customer interactions seamlessly. Cloodot brings a user-friendly interface, customizable templates, and collaborative access to boost team efficiency. Experience faster responses and better customer satisfaction, all in one place.

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8 Review(s)

Glia Software

Glia provides digital customer service tools that enable seamless customer interactions via video, chat, and AI. Although, its complexity and integration needs might make it challenging for businesses outside this niche, the software is especially beneficial for financial services, streamlining customer support and improving satisfaction.

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4 Review(s)

Aprimo

Aprimo software provides a unified system for managing digital assets and content workflows, helping teams streamline collaboration, improve resource allocation, and ensure brand consistency. While initial setup is time-consuming, Aprimo’s tools support efficient, compliant content management throughout the full lifecycle.

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0 Review(s)

Aircall Software

Aircall software offers a cloud-based phone system designed for teams to enhance customer support and collaboration. While some users may find the initial setup complex, its robust features and integrations deliver significant value for businesses seeking effective communication solutions. Further, users laud Aircall software for its seamless integrations.

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Popular Digital Customer Service Platforms

Filters

Industry
Accident and Health Contingency
Accounting
Accounting Firms
Advertising
Analytics
Architecture
Audit
Auto Dealership
Automation
Aviation
Bank Accounting
Banking
Benefits Administration
Bidding
Billing and Invoice
Brand Management
Budgeting
Building Information Modelling
Campaign
Cargo and Stock
Casualty
Channel Management
Commercial
Commercial Real Estate
Compliance
Construction
Consultants
Content Marketing
Contract
Contractors
Cross-Platform
CRM
Crime and Fidelity
Customer Engagement
Customer Service
Custom Product
Cyber
Debt Collection
Digital Signage
Django
E-learning
Ecommerce CRM
Education
Electricity
Email Marketing
Employee Health
Engineering
Estimation
Expense Report
Finance
Financial Reporting
Financial Risks
Flutter
Full Stack
Graphic Design
Group Life
Healthcare
Higher Education
Hospitality
Hotel Accounting
Housing
Human Resources
IT
Insurance
Kotlin
Lead Generation
Lead Management
Lease Management
Legal
Legal Accounting
Manufacturing
Marketing
Merger and Acquisition
Mobile Phone
MRM
Motor Fleet
Nonprofit
Online Property
Pharmaceutical
PHP
Professional Indemnity
Property
Public Sector
Python
React Native
Real Estate
Real Estate Mortgage
Recruitment
Rental Property
Restaurant Accounting
Retail
Risk
SaaS
Sales Acceleration
Sales Enablement
Sales Engagement
Sales Force Automation
Sales Mapping
Sales Tax
Sales Tracking
SEO
Service Dispatch
Shopify
Small Business
Social Media
Swift
Talent Management
Terrorism and Political Violence
Trade and Credit
Trucking Accounting
Utility
Wealth Management
Web
Website
WordPress
Workforce Management
Provider Size
1-10 Employees
11-50 Employees
51-100 Employees
101-500 Employees
500+ Employees
Price
$
$$
$$$
Features
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management