Live Chat Software

Deskero simplifies customer support with a smart, multi-channel platform that organizes queries from social media, email, and chat. While it lacks some configuration options, it excels with a quick setup process. Deskero is designed to boost efficiency and help your team deliver exceptional service with ease and reliability.

Gorgias is a distinctive customer service solution designed for e-commerce, facilitating seamless support at every growth stage. While it faces criticism for duplicating Google's spam markings and lacking independent controls, users value its robust automation and macro features, showcasing its strong potential for efficiency.

Gupshup empowers businesses in emerging markets to enhance customer engagement through conversational messaging across marketing, sales, and support. While customization may pose challenges for some, its user-friendly dashboard and proactive, efficient customer support make it a valuable tool for driving engagement success.

RingCentral Contact Center helps businesses improve customer engagement with advanced, AI-enabled communication tools. Although its finance tools might respond slowly, it provides reliable engagement and outbound services. RingCentral Contact Center brings omnichannel support, team collaboration features, and seamless integrations to elevate customer service for businesses. 

Front software empowers teams with seamless communication tools to enhance customer service. Although the system gets slow at times, it simplifies email and ticket tracking for efficient management. Front software helps users manage all customer inquiries through one platform, resulting in productivity and collaboration.

Tidio is customer support software that combines live chat, chatbots, email, and an agentic customer service AI to support small businesses in customer engagement. It’s no-code, user-friendly, and plug and play. With Lyro, Tidio users can achieve up to a 64% resolution rate.

Simplify360 centralizes customer support with AI-driven tools for social, email, and chat, streamlining responses across channels. While setup can be complex for new users, its powerful automation and analytics capabilities make it a strong choice for businesses looking to enhance customer experience.

Kayako software is a powerful cloud-based customer support platform that helps in integrating emails, live chat, and phone support. Despite occasional performance lags, its multi-channel support enhances user engagement. Kayako software allows users to provide seamless communication support across different channels through ticket organization, automation shortcuts, and application integrations.

LiveAgent is a versatile help desk software designed to streamline customer communication across multiple channels, including email, live chat, and social media. While initial setup requires technical assistance, the extensive integration options and automated workflows enhance efficiency.

Trengo centralizes customer communication by unifying channels into a single inbox, helping teams streamline responses. Although initial setup requires technical assistance, its workflow automation and AI-powered tools support efficient workflows. Trengo is valuable for businesses aiming to manage multichannel interactions effectively.

Drift enables businesses to connect with website visitors through real-time messaging, streamlining communication and improving customer service. While it may require an adjustment period for teams new to live chat, its ability to engage customers quickly and personally makes it a valuable tool for driving sales and support.

Sprinklr Service is a digital-first customer service solution that integrates voice, digital, and social channels. AI enables smooth, channel-less interactions. While some users mention challenges with case tracking, the platform is widely praised for its intuitive interface and navigation, which enhance the overall user experience.

Easiware is designed to simplify service operations with intuitive and customizable tools. While its robust analytics and automation capabilities are a strength, its limited scalability for larger enterprises can be a drawback. Overall, Easiware supports meaningful customer satisfaction through centralized request handling and contextual insights​.

Dixa provides a customer experience platform designed for consumer brands, converting customer service into a growth engine. Utilizing AI, customer data, and smooth integration enhances revenue and loyalty. However, customers have expressed concerns about the lengthy notice period required for contract termination.

CommBox empowers businesses with unified customer communications across multiple channels. Although there might be occasional notification glitches, the multi-language support ensures smooth conversations with global customers. Besides that, CommBox offers tools from chatbots to automation that help optimize workflows, productivity, and customer satisfaction, making it a versatile customer service platform.

LiveHelpNow offers tools to engage customers, track interactions, and streamline support processes. While it excels in real-time customer communication, its reporting features could be more advanced. Overall, it’s a solid solution for businesses seeking effective, customer-focused support.

Helpwise software by SaaS Labs empowers teams with easy collaboration and fast response times. Despite occasional loading issues, it streamlines shared inbox management and ensures efficient team collaboration. It is trusted by growing organizations and integrates effortlessly with CRM, enhances communication, and offers top-of-the-line support for an intuitive, efficient experience.

Aptean Respond offers a complaint management solution that captures customer needs across touchpoints, offering self-service options for tracking complaints. It streamlines resolution to enhance satisfaction and improve customer relations. Although its customization can be complex and challenging for new users, its advanced infrastructure and robust features prove highly beneficial.

Aircall software offers a cloud-based phone system designed for teams to enhance customer support and collaboration. While some users may find the initial setup complex, its robust features and integrations deliver significant value for businesses seeking effective communication solutions. Further, users laud Aircall software for its seamless integrations.

Moveworks delivers instant support by using AI to automate employee requests across the business. Though it requires initial flow setup, it significantly reduces IT workload through task automation. Moveworks leads to faster resolutions, improved productivity, and smooth operations, all without any help from support teams or relying on manual intervention.

NLX AI empowers businesses to create seamless customer interactions across platforms. While the initial setup may be challenging for users unfamiliar with conversational AI, it improves accuracy, ensuring a smoother experience. Its intuitive interface and dynamic features make it ideal for companies aiming to elevate customer engagement effortlessly.

Bird Software is a robust platform designed to enhance customer communication through multiple channels such as Email, SMS, and WhatsApp. While it may not be the right fit for every industry, its integration and automation features make it a valuable tool for businesses aiming to improve engagement and efficiency.

Weave software streamlines communication for healthcare practices by combining phone, text, email, and scheduling tools in one platform. It can take time to fully customize settings to fit specific workflows. Overall, its ability to simplify patient interactions and improve office efficiency makes it a strong everyday solution.

Text-Em-All is a mass messaging software that helps you send texts and voice broadcasts to large groups easily. It helps save time spent on manual outreach. While it lacks some advanced campaign tools, it's easy to use, affordable, and great for real-time conversations.